WELL, SOLDIER, LOOKS LIKE YOU COULD USE THE SAMS-E HELP DESK!
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I'LL LET MY THREE TIER SET OF FRIENDS TELL YOU WHAT YOU NEED TO KNOW!
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The hardest part of getting help can be knowing who to ask or where to look for it. When it comes to SAMS-E problems, we've got you covered.
Before submitting a help desk ticket on your unit's SAMS-E system, contact your local Sustainment Automation Support Management Office (SASMO) for help. Your chain of command can direct you to the SASMO that serves your unit.
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TYPICAL ISSUES THAT TIER 1 SASMOS HANDLE INCLUDE NETWORK CONNECTIVITY (FOR EXAMPLE, IF YOU'RE UNABLE TO CONNECT TO A PRINTER), HARDWARE ISSUES (LIKE A COMPUTER RUNNING TOO SLOW), OR BASIC TROUBLESHOOTINS OF THE SYSTEM.
IF YOUR LOCAL SASMO IS UNABLE TO SOLVE THE PROBLEM, EITHER THEY OR YOU CAN SUBMIT A HELP REQUEST TO THE FT LEE CUSTOMER SUPPORT OFFICE (CSO) OR, IF YOU'RE DEPLOYED, TO YOUR REGIONAL AUTOMATED LOGISTICS ASSISTANCE TEAM (ALAT) VIA PHONE CALL, EMAIL OR INTERNET.
A TIER II HELP DESK TECHNICIAN CAN ASSIST WITH FUNCTIONAL PROBLEMS (FOR EXAMPLE, THE INABILITY TO CLOSE A WORK ORDER), PROVIDE GENERAL LOGISTICS INFORMATION (I.E., HOW DO I CREATE AN 026 REPORT?), OR CONDUCT MODERATE TROUBLESHOOTING.
IF THE TIER II HELP DESK IS UNABLE TO SOLVE YOUR PROBLEM, THEY WILL REQUEST ASSISTANCE ON YOUR BEHALF FROM THE TIER III HELP DESK.
YOUR HELP DESK TICKET IS THEN ELEVATED TO A TIER III HELP DESK TECHNICIAN.
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Note: You must go through the Tier II help desk before receiving assistance from the Tier III help desk.
THE TYPICAL ISSUES THAT TIER III SUPPORT TACKLE INCLUDE SOLVING DATA ERRORS (I.E., ORACLE DATABASE ERRORS), PERFORMING ANY NECESSARY CLEAN UP OF USER DATABASES (LIKE CONVERSION DATA UPDATES), AND EXECUTING HEAVY-DUTY TROUBLESHOOTING.
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HERE'S THE CONTACT INFORMATION YOU NEED TO GET HELP WITH SAMS-E
Customer Support Office at Ft Lee
DSN: 687-1051
Toll Free: (866) 547-1349
OCONUS: 312-687-1051
Fax: 804-734-2974
Email: leee.secl.cao@conus.army.mil
Submit a help request at the website:
https://s4if.lee.army.mil
Regional Automated Logistics Assistance Teams (ALATs)
ALAT-Iraq
DSN: (318) 433-2056/2962/2963/2964
Email: alat.north@us.army.mil
ALAT-Afghanistan
Kandahar (South)
DSN: (318) 421-6099
Email: alatafghanistan@swa.army.mil
ALAT-Afghanistan
Bagram (North)
DSN: (318) 431-3340
Email: bgralat@swa.army.mil
Kuwait Theater SASMO
DSN: (318) 430-5582
No portion of this article can be reproduced without the express written permission from the copyright holder.
Standard Army Maintenance System-Enhanced (SAMS-E) SAMS-E is a United StatesArmy Logistics Information System considered a mission critical system that supports Combat Services Support (CSS) Table of Organization and Equipment (TO&E) unit level maintenance elements, Field and Sustainment maintenance shop production activities, and Maintenance managers from the battalion to wholesale levels. SAMS-E was created by MAT after receiving the initial Army contract in 2004McLane Advanced Technologies (MAT) in Temple, Texas.[when?] On February 12, 2012 MAT announced the successful release of version 13.01.06 for SAMS-E.[1]
History:
SAMS-E was developed by MAT after being awarded the initial contract in 2004 for modernizing the army's various computer programs (ULLS-G, SAMS-1, SAMS-2, and SAMS I/TDA). McLane also received follow-on contracts in 2006 and 2010 for product development. These two contracts totaled $143M.[2]
Technical Characteristics[edit]
- Operating Systems: Windows 7 and Windows Server
- Database: Oracle
- Languages: C#, Visual Studio.NET
- Hardware: COTS notebooks, host, printer and AIT equipment (handheld device, wireless access point, encoder/decoder)
Applications[edit]
SAMS-E consists of SAMS-1E and SAMS-2E. Although not part of the SAMS they communicate with the SARSS system. It replaces and enhances the ULLS-G (Unit Level Logistics-Ground), SAMS-1 and SAMS-2 legacy systems by:
- incorporating the Windows graphical user interface
- integrating the Windows operating system
- merging functionality of ULLS-G into SAMS-1.[3]
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This effort[which?] was a maintenance systems modernization initiative which allowed SAMS-E to act as a bridge between current functionality and future systems. SAMS-E modernizes[how?] the following functions:
- Automated unit level maintenance, supply, and readiness reporting functions
- Day-to-day weapon system and sub-component readiness status
- Maintenance and related repair parts information
- Management functions from the tactical direct support (DS)/general support (GS) level maintenance activities and supports the transition to the Field and Sustainment Maintenance concept (Two-Levels of Maintenance[which?])
SAMS-E will be replaced by the Global Combat Support System-Army.
Variants[edit]
- McLane Maintenance Management System (MMS)-MMS is a commercial fleet management software program that builds upon's MAT's knowledge gained in developing similar products for large customers like the US Army.
End User Manual For Sams-1e Windows 7
See also[edit]
References[edit]
- ^'McLane Advanced Technologies Releases Latest Version of Standard Army Maintenance System – Enhanced (SAMS-E)'. Retrieved 2012-06-07.
- ^http://www.wiltexinc.com/mclane.html
- ^'SAMS-E AKO Web Page'. Retrieved 2012-06-07.