Published 08/31/2011 12:18 PM | Updated 08/31/2011 12:18 PM | Answer ID 42285
Printer Overview
Components
Control panel
Using the LCD touch screen
Home Center Software
Ordering supplies
Configuring printer settings
Networking Your Printer
Connecting to a wireless network
Connecting to an Ethernet network
Adding a wireless network connection to a USB-connected computer
Online Printer Management Tool
Accessing the Online Printer Management Tool
Using the Online Printer Management Tool
Handling Paper
Paper types
Paper sizes
Envelope sizes
Loading paper
Printing
Manually selecting paper trays
Printing documents
Printing pictures
Printing from a wireless device
Transferring pictures to a computer
Mobile Printing
Printing from an iPhone, iPad, or iPod Touch
Printing from a BLACKBERRY Device
Printing from an ANDROID OS Device
Copying
Copying a document
Copying a photo
Scanning
Before you begin scanning
Scanning from the control panel
Scanning from the computer
Scanning from the Online Printer Management Tool
Maintaining Your Printer
General care and cleaning
Replacing ink cartridges
Replacing the printhead
Updating the software and printer firmware
Monitoring and adjusting printer performance
Troubleshooting
Basic troubleshooting
Getting help on the Web
Status lights
Product and Safety Specifications
Features and Specifications
Safety information
Regulatory Compliance
ENERGY STAR® Qualified
Warranty Information
Declaration of Conformity
Kodak Hero 7.1 User Manual Pdf
Product Information. With a resolution of 1200×1200 dpi, the Kodak HERO 7.1 is an all-in-one printer that prints lab-quality photos at home. Supporting Google Cloud Print and Kodak Email print, this Kodak inkjet printer enables seamless connectivity with your smartphone, computer, or tablet, from just anywhere in.
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Table of Contents > Troubleshooting > Basic troubleshooting
10 Troubleshooting
Kodak Hero 7.1 User Manual Software
Basic troubleshooting
If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.
If you are still experiencing a problem, use the following information to troubleshoot your printer.
Problem
Possible Solutions
Printer does not power on
Make sure you are using the power cord that came with your printer.
Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip, and that the LED on the AC adapter is lit.
Make sure that the power cord is securely connected to the power cord port in the back of the printer.
Printer not detected
Make sure your printer is plugged in and turned on.
If you are using a USB cable, make sure:
it is a USB 2.0 high-speed cable.
it is connected to both your printer and your computer.
you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.
If you are using a wireless connection, make sure:
the Wi-Fi connectivity LED remains lit.
the printer is connected to your wireless network.
To check:
On the printer, press .
Touch , then touch Network Settings.
Touch View Network Configuration.
Make sure that the Active Connection Type is Wi-Fi, and that the IP Address is not all zeros.
your router is transmitting data.
the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.
For additional information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
Carriage jam
Open the access door and clear any obstructions.
Make sure the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)
Ink cartridge errors
Make sure KODAK Ink Cartridges are installed. Do not use non-Kodak brand or refilled ink cartridges.
Remove, then install the cartridges again. Make sure the cartridges click into place.
Too much paper curl after printing
If you are printing pictures or documents with large areas of image content, try increasing the top and bottom margins when printing in portrait mode or the left and right margins when printing in landscape mode. Start with a 1-inch margin on top and bottom and a 0.25-in. (0.62-cm) margin on the sides. The larger the margin, the less potential there is for curl.
Print on a higher weight paper, such as 24 lb (90 gsm) paper or use KODAK Ultimate Paper.
Apply a border rather than printing in a borderless mode.
If the paper is not stacking properly in the output tray, remove the pages as they exit.
Print quality
For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package.
Make sure the paper is loaded correctly (see Loading paper).
Clean the printhead:
Press .
Touch , then touch Maintenance.
Touch Clean Printhead.
Calibrate the printer:
Press .
Touch , then touch Maintenance.
Touch Calibrate Printer.
For more information, go towww.kodak.com/go/hero7_1support, then type the problem in the search field.
Paper jam
Check for paper behind the duplexer in the cleanout area.
Make sure the paper in the tray is free of tears or creases.
Make sure you do not overload the paper tray.
For more information, go towww.kodak.com/go/hero7_1support, then type jam in the search field.
Error codes/messages or other problems you cannot resolve
Go to www.kodak.com/go/hero7_1support, then type your error code or message.
If you need to contact Kodak (seewww.kodak.com/go/contact), have the following information available:
Kodak Service Number (located inside the printer when you open the access door)
Printer model number (located on the control panel)
Computer model, operating system, and version of Home Center Software
Exact wording of any error message(s) and the error code
